Terms of Service
Overview
This website is operated by SUAVÈ. Throughout the site, the terms "we", "us" and "our" refer to SUAVÈ.
SUAVÈ provides this website, including all information, content, features, tools, products and services available through the site, subject to your acceptance of the terms, conditions, policies and notices set out herein.
By accessing our website and/or purchasing from us, you engage in our "Service" and agree to be bound by these Terms of Service ("Terms"), together with any additional terms, conditions and policies referenced herein or made available on our website.
These Terms apply to all users of the website, including, without limitation, visitors, customers and any other individuals who access or use the Service.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access the website or use our Services.
We reserve the right to update, modify or replace any part of these Terms by publishing changes on this page. Your continued use of the website following the publication of any changes constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
Our store is hosted on Shopify, which provides the e-commerce platform through which we offer and sell our products.
Section 1 — Online Store Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
You may not use our products, website or Services for any unlawful, fraudulent or unauthorised purpose, nor may you violate any applicable laws or regulations in connection with your use of the Service.
You must not transmit viruses, malicious code or any other material that may damage, disrupt or interfere with the operation or security of the website.
A breach of these Terms may result in the suspension or termination of your access to the Service.
Section 2 — General Conditions
We reserve the right to refuse or restrict access to the Service, cancel orders or limit purchases where reasonably necessary, including in cases of suspected fraud, misuse, unauthorised resale or violation of these Terms, subject to applicable law.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, Service or content without our prior written permission.
The headings used in these Terms are provided for convenience only and shall not affect their interpretation.
Section 3 — Product Information
We make reasonable efforts to ensure that all product descriptions, specifications, images and other information displayed on our website are accurate and up to date.
However, colours and product appearance may vary slightly depending on screen settings, lighting conditions and other factors beyond our control.
Minor variations in appearance that do not materially affect the nature, quality or functionality of a product shall not necessarily constitute a defect, subject always to your rights under applicable consumer law.
We reserve the right to modify product descriptions, specifications and availability where necessary.
Section 4 — Prices and Availability
All prices displayed on the website are subject to change without prior notice.
We reserve the right to modify or discontinue any product or Service at any time. Product availability may be limited and is not guaranteed until an order has been accepted and confirmed.
Where required by applicable law, taxes and other mandatory charges will be displayed or otherwise communicated during the checkout process.
Section 5 — Orders
By placing an order through our website, you confirm that the information you provide is complete, accurate and current.
We reserve the right to refuse, limit or cancel an order where reasonably necessary, including in cases of:
- Suspected fraudulent or unauthorised activity
- Incorrect pricing or product information
- Product unavailability
- Payment authorisation failure
- Suspected commercial resale or distribution without authorisation
If an order is cancelled after payment has been successfully processed, any amount due to you will be refunded in accordance with the applicable payment method and law.
Section 6 — Billing and Payment Information
You agree to provide accurate and complete billing, payment and contact information for all purchases made through our website.
Payments are processed through third-party payment providers. We do not directly store complete payment card details.
We reserve the right to conduct or request reasonable verification checks where necessary to prevent fraud and protect our customers and business.
Section 7 — Shipping and Delivery
Orders are processed and delivered in accordance with our Shipping Policy.
Estimated delivery times are provided for guidance and may be affected by circumstances beyond our reasonable control, including customs procedures, carrier delays, adverse weather conditions or other external events.
Once an order has been dispatched, tracking information will be provided where available.
Nothing in this section limits any rights you may have under applicable consumer law.
Section 8 — Returns and Refunds
Returns, exchanges and refunds are governed by our Return & Refund Policy and applicable consumer law.
Customers are responsible for reviewing the applicable return conditions before returning a product.
Nothing in these Terms or in our Return & Refund Policy is intended to exclude, restrict or limit any mandatory rights available to consumers under applicable law.
Section 9 — Intellectual Property
All content available on this website, including but not limited to trademarks, trade names, logos, designs, product imagery, photographs, graphics, text, videos, website layouts and other materials, is owned by or licensed to SUAVÈ and is protected by applicable intellectual property laws.
No content from this website may be copied, reproduced, modified, distributed, published, displayed, transmitted or commercially exploited without our prior written permission.
Unauthorised use of SUAVÈ intellectual property is strictly prohibited.
Section 10 — Third-Party Tools and Services
We may provide access to third-party tools, services, payment providers or other technologies necessary for the operation of our website and Services.
Certain third-party services may be subject to separate terms and privacy policies. Your use of such services may therefore be governed by the terms of the relevant third-party provider.
To the extent permitted by applicable law, we are not responsible for third-party services that are outside our reasonable control.
Section 11 — Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by SUAVÈ.
We are not responsible for the content, availability, accuracy, security or privacy practices of third-party websites.
You should review the relevant terms and policies of any third-party website before using its services or providing personal information.
Section 12 — User Content and Feedback
If you submit reviews, comments, photographs, feedback, suggestions or other content to us, you confirm that you have the right to provide such content and that it does not infringe the rights of any third party or violate applicable law.
We may remove content that we reasonably consider unlawful, misleading, abusive, defamatory, infringing or otherwise inappropriate.
Where you grant SUAVÈ permission to use submitted content for marketing or promotional purposes, such use will be subject to the permissions granted and applicable law.
Section 13 — Personal Information
The collection and processing of personal information through our website is governed by our Privacy Policy.
By using our website, you acknowledge that your personal information may be processed as described in that policy.
Section 14 — Errors, Inaccuracies and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping charges or delivery estimates.
We reserve the right to correct such errors, inaccuracies or omissions and, where permitted by applicable law, to update information or cancel affected orders.
Where an error affects an order already placed, we will take reasonable steps to contact the customer and provide any remedy required under applicable law.
Section 15 — Prohibited Uses
You may not use the website or Service:
- For any unlawful or fraudulent purpose
- To violate applicable laws or regulations
- To infringe our intellectual property rights or those of any third party
- To submit false, misleading or fraudulent information
- To transmit viruses, malware or other harmful code
- To interfere with the security or operation of the website
- To collect personal information about others without lawful authority
- To engage in scraping, automated extraction or unauthorised access
- To impersonate another person or misrepresent your identity
- To use the Service in any manner that may cause harm to SUAVÈ, our customers or third parties
We reserve the right to suspend or terminate access to the Service where these restrictions are violated.
Section 16 — Disclaimer and Limitation of Liability
We make reasonable efforts to ensure that our website and Services are available, accurate and secure. However, we do not guarantee that access to the website will always be uninterrupted or error-free.
To the maximum extent permitted by applicable law, SUAVÈ shall not be liable for indirect, incidental or consequential losses arising from the use of, or inability to use, the website or Services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, nor does anything in these Terms affect mandatory consumer rights.
Section 17 — Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless SUAVÈ and its affiliates, officers, employees, contractors and service providers from claims, liabilities, losses or expenses arising directly from your unlawful use of the Service, your material breach of these Terms or your infringement of the rights of a third party.
Section 18 — Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law or, where necessary, severed from these Terms.
The remaining provisions shall continue in full force and effect.
Section 19 — Termination
These Terms remain effective for as long as you access or use the Service.
We may suspend or terminate your access to the Service where we reasonably believe that you have materially breached these Terms, engaged in fraudulent or unlawful conduct or created a security risk.
Any rights, obligations or liabilities that by their nature are intended to survive termination shall remain in effect.
Section 20 — Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies expressly incorporated by reference, constitute the agreement governing your use of our website and Services.
Failure by SUAVÈ to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.
Section 21 — Governing Law
These Terms and any disputes arising from or relating to the use of our website, Services or purchases shall be governed by the laws applicable to the entity operating SUAVÈ, without prejudice to any mandatory rights or protections available to consumers under applicable law.
Section 22 — Changes to These Terms
We reserve the right to update or modify these Terms from time to time.
The most current version will be published on this page. Where required by applicable law, material changes will be communicated appropriately.
Your continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Section 23 — Contact Information
Questions regarding these Terms of Service may be sent to:
SUAVÈ
Email: hey@suavejewelry.com
