Shipping Policy

Shipping & Tracking

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number, allowing you to follow the progress of your delivery.

Delivery times are estimated at 7–15 business days, depending on the destination. Please note that delivery estimates begin once the order has been shipped.

Order Processing

Orders are processed within 2–3 business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive your tracking information by email.

International Shipping

We ship internationally. Delivery times may vary depending on the destination and local customs processing.

Customs delays, inspections, import duties or taxes imposed by local authorities are beyond our control and, where applicable, are the responsibility of the recipient.

Missing, Damaged or Not Received

If your order arrives damaged or an item is missing, please contact us as soon as possible with your order details and supporting photographs so that we can review the issue.

If tracking shows an order as "Delivered" but you have not received it, please contact the shipping carrier directly and reach out to our customer service team for further assistance.

Order Changes & Cancellations

Requests to modify or cancel an order should be submitted as soon as possible after purchase. Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Contact

For any questions regarding your order or delivery, please contact us at hey@suavejewelry.com.